If you're experiencing trouble using your Photon to charge your phone, please follow the following instructions:
1. Check if the battery works
First make sure the battery has some charge. Start by pressing the POWER button once on the side of the battery to see if some blue lights turn on.
If the battery doesn't turn on, try plugging it into a USB charger using the USB-C input, and check if the battery turns on. If you see little blue lights at some point, the battery works fine.
If despite these steps no lights appear at all, then please contact us.
2. Cable position
Then, make sure the cable is inserted correctly in the USB port. It can happen that the USB port is more centered than it should be. The cable must be placed in the lower part of the receptacle, as shown in the picture below. The cable's metallic data pins should face upwards. Please look at the drawings carefully and replicate this with your Photon.
3. For iPhone users
Next, check that the cable is inserted correctly in your phone. If you have an iPhone, please note that the cable only works one way around. It is nessessary as the other side of the cable charges micro-USB inputs. You may need to turn your phone over for it to charge.
4. Check if it works with a different cable
If you have tried using the Sunslice cable both ways following all the instructions above, please try using a different charging cable. If the phone now charges with your cable, then please notify us.
The Photon has a little loop to secure the Sunslice cable on its side and avoid losing it. This loop has been specifically reinforced to serve as an attachement point for a backpack. You can easily slip a carabiner or a rope to fix it on your backpack or to other places.
We also offer magnetized carabiners on the webshop, which will be attracted to the Photon's magnet, but can also be used to hang it from a metallic surface (to leave it hanging in the sun at a festival for example). The magnetized carabiners can also attract to the middle panel of the Photon, to provide a second, stabilizing anchor point if needed.
We can ship worldwide thanks to BPSOT, our trusted distribution partner.
Please note that different areas are subject to different shipping tarifs and that import taxes may apply.
Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension, Asia/Middle East, Asia/Middle East/North Africa, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Ceuta, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo. The Democratic Republic of the, Cook Islands, Costa rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, European Union, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong-kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (North), Korea (South), Kosovo, Kuwait, Kyrgyzstan, Lao. People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Livigno, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Melilla, Mexico, Micronesia. Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Non European Union, Norfolk Island, North Africa, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory. occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Rest Of Africa, Rest of Europe, Rest of the world, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri lanka, Sudan, Sudan (South), Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan. Province of China, Tajikistan, Tanzania. United Republic OF, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet nam, Virgin Islands. British, Virgin Islands. U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe